Careers

Job Purpose:

The IT Network Professional will be responsible for the planning, installation, configuration, maintenance, monitoring and security of the Company’s network and telecommunications infrastructure. The role will ensure that the Company’s IT networks, connectivity and digital communication systems remain secure, reliable and efficient, supporting the day-to-day operational requirements of the business. The postholder will work closely with management, internal technical staff, telecommunications personnel, external suppliers and service providers to implement network solutions, resolve technical issues and support infrastructure upgrades and improvement projects.

Key Duties and Responsibilities:

• Plan, design, configure, install and maintain the Company’s network infrastructure, including routers, switches, wireless access points, servers, firewalls and associated network hardware.
• Monitor network performance, availability and capacity to identify potential issues and ensure reliable connectivity across the Company’s business operations.
• Diagnose and resolve network faults, connectivity problems, hardware failures, software issues and other technical incidents in a timely manner to minimise operational disruption.
• Configure, maintain and troubleshoot wired and wireless network connections, ensuring that network services operate effectively and meet business requirements.
• Implement and maintain appropriate network security measures, including firewalls, access controls, authentication mechanisms, IP addressing and network segmentation.
• Configure and maintain VPNs, remote-access systems and other secure connectivity solutions for authorised users and business operations.
• Manage user access, network permissions and system accounts in accordance with the Company’s information security policies and operational requirements.
• Carry out regular network performance checks, system health assessments and preventative maintenance activities, identifying areas where reliability, capacity, security and efficiency can be improved.
• Maintain accurate and up-to-date technical documentation, including network diagrams, equipment inventories, configuration records, IP address schemes, maintenance records and incident reports.
• Assist with the planning and implementation of network installations, upgrades, replacements and infrastructure improvement projects.
• Work with management, telecommunications staff, network specialists, suppliers and external service providers to coordinate network installations, upgrades, repairs and ongoing technical support.
• Support the reliable operation of the Company’s telecommunications, digital communication and network systems across its various business functions.
• Assist with the integration, configuration and testing of network equipment and connectivity solutions used in telecommunications and fibre infrastructure projects.
• Configure and test network devices and services following installation or upgrade work to ensure that systems operate correctly and meet required technical specifications.
• Investigate network security incidents and connectivity issues, take appropriate corrective action and escalate complex matters where necessary.
• Apply appropriate backup, recovery and continuity procedures relating to network configurations and infrastructure to support business continuity.
• Keep informed of relevant developments in networking technologies, cybersecurity practices and telecommunications infrastructure and recommend suitable improvements where appropriate.
• Provide technical assistance and guidance to authorised users and colleagues in relation to network connectivity, access and related IT issues.
• Liaise with equipment manufacturers, telecommunications providers and technical suppliers where specialist assistance, replacement equipment or service intervention is required.
• Ensure that network equipment, configurations and access arrangements are maintained in accordance with the Company’s technical, security and operational requirements.
• Contribute to the review and improvement of network processes, procedures and infrastructure to support the Company’s future operational and technological requirements.

Key Areas of Responsibility:

The role carries responsibility for maintaining the availability, security and performance of the Company’s network and telecommunications infrastructure. The postholder will be expected to work independently on routine network administration and troubleshooting while escalating complex technical, security or infrastructure matters to management or appropriate specialist providers. The IT Network Professional will also contribute to infrastructure projects involving telecommunications and fibre connectivity, ensuring that network equipment is correctly configured, integrated and tested and that appropriate technical documentation is maintained.

Skills and Technical Competencies:

• Network infrastructure configuration and maintenance.
• Routers, switches, firewalls and wireless networking.
• TCP/IP, IP addressing and network connectivity.
• VPN and secure remote-access technologies.
• Network monitoring, fault diagnosis and troubleshooting.
• Network security and access control.
• Telecommunications and digital communication systems.
• Network documentation and configuration management.
• Hardware and software fault diagnosis.
• Network infrastructure upgrades and installations.
• Fibre and telecommunications infrastructure integration.
• User access and network permissions management.

Working Relationships:

The postholder will work collaboratively with:

• Company management and operational teams.
• Internal IT and telecommunications personnel.
• Network and infrastructure specialists.
• External telecommunications and technology providers.
• Equipment manufacturers and technical suppliers.
• Authorised users requiring network and connectivity support.

The role requires effective communication with both technical and non-technical colleagues to ensure that network and telecommunications services remain available and fit for the Company’s operational needs.

Overall Objective:

The overall objective of the role is to ensure the secure, reliable and efficient operation of the Company’s IT network, telecommunications and digital infrastructure, while supporting network installations, infrastructure projects, technical improvements and the resolution of operational issues.